Communication servers used for business should provide solutions to current real world business requirements, such as: simplifying and improving communications, lowering costs, improving productivity, supporting SOHOs and diversifying the workplace. They should do all of these while flexibly adapting to the way each organisation works.
The KX-NS1000 Business Communications Server by Panasonic is designed to deliver these solutions by integrating hardware and software components in a modular way, allowing you to tailor a communications system to your specific needs.
P Networking Flexibility and Scalability
The KX-NS1000 fully supports IP, an open protocol for establishing real-time communication. Using IP effectively can result in compelling advantages such as improving user efficiency, and lowering communication costs.

Call Pickup Group MonitorNew Feature
When receiving a call with members of a pickup group, it is possible to notify the other members by displaying the extension number/name, enabling the other members to take the calls.

Auto Recording and Backing Up Data
The KX-NS1000 can be used to automatically record conversations with customers, which can be listened to by supervisors, saved to an external server, and used to understand problems or opportunities relating to customer service.

Monitoring Callers and Call History Report
The supervisor can monitor the live status of call centres to understand on-site problems and improve them. Reports can also be used to understand problems or opportunities relating to customer service. Reports data can be saved to an external server.

Communication Assistant
Communication Assistant is a highly intuitive PC based application suite with powerful point and click telephony and screen based presence, availability, and a variety of collaboration tools. It can be used with or without a server, and supports over 1,000 users with a server.

Automatic Voice Guidance
Call Pickup Group Monitor
Auto Recording
NAS supported
ACD Monitor/Report
1:N Ringing (Group Ringing)/Delayed Ringing
Priority Routing for VIP Calls
Intercept Routing/Busy on Busy
Uniform Call Distribution (UCD)
Busy Override
Automatic Voice Guidance for Customers
The caller can recognise their position in the queue through voice guidance. Since the caller knows their status, they can decide whether to stay in the queue or leave a message and hang up, according to the situation.

E-mail Integration
KX-NS1000 sends an e-mail to notify users when they have new fax and voice messages. Fax and voice messages can also be received as attachment files. The KX-NS1000 also supports IMAP4 servers, so the user can access the content of their mail boxes using a common email client that supports the IMAP4 protocol, such as Microsoft Outlook.